As you will remain the account holder, we do not have visibility of your
accounts and can only pay those bills that are received by us1.
We will not review the charges or policy details relating to your bills. This remains your responsibility.
Any bills not received by us remain your responsibility. We encourage
you to monitor your monthly statements to help avoid any disruptions to
your bills or services.
As part of this service, we will follow up on any brought-forward
credit balances with the supplier or council on your behalf. However, as
the account holder, you may be required to deal directly with the
supplier or council where there is a dispute or an issue that DHA cannot
resolve. We will contact you should this be required.