DHA Annual Report 2012

Who we are and what we do

Our vision

Excellence in Defence housing and related services.

Our mission

To deliver efficiently, housing and related services that meet Defence operational
and personnel needs.

The operational capability of the Australian Defence Force (ADF) is significantly dependent on its ability to recruit and retain skilled personnel and to move them around Australia as required. The ready availability of high quality housing for members and their families is a critical input to capability, contributing to the mobility of Defence families and enhancing the recruitment, and especially the retention, of highly-trained personnel.

The size and force disposition of the ADF is not static. Accordingly, DHA must be ready
to adjust its housing portfolio in response to change in the ADF as reflected in the Defence housing requirement.

DHA is active in Australian residential housing markets, acquiring and developing land, constructing,
purchasing and leasing houses and financing its activities by selling and leasing back dwellings through its Sale and Leaseback program. The Defence housing requirement determines locations and numbers and may require DHA to conduct its activities in places where commercial returns are below normally acceptable levels.

Corporate objectives

To achieve the mission and to fulfil the outcomes desired by Shareholder Ministers,
DHA set six strategic objectives.

1. Housing supplied and managed effectively to meet the Defence Housing Forecast.
2. Sustainable long-term financial position and strong corporate governance.
3. Enhanced customer service.
4. Good stakeholder management and public relations.
5. Motivated, engaged and productive staff.
6. Information technology solutions that enhance the business and customer service.

This Annual Report describes DHA’s performance against these objectives.