Insurance policy fee payment
While we can pay your insurance policy fees as part of this service, we
ask you do not change the postal address to DHA in this instance.
Instead, you should email a scanned copy of your insurance policy fees
by email along with your request for DHA to pay the insurance policy fees on your behalf.
This is important as it will allow you the first opportunity to
review any annual changes to your fees, the policy inclusions, and
required payments. When you send your policy fees to us, DHA will pay the amount in full to the
provider and the amount will appear as a deduction on your rental statement.
Water rate charges
As the property owner, you are responsible for paying the fixed service,
environmental charges, and fixed sewerage charges for your property;
DHA is responsible for payment of water usage only. If you have opted to
use the bill-paying service, the account will be paid in full by DHA
with only the charges deducted from your rental payment being those that
you are responsible for. See also: Water reimbursements.
*Is your service provider SA Water? If the water service provider for your
property is SA Water, we ask that you notify them that DHA is the managing agent
(quoting the Agency Number: 120120). This is preferable to changing the postal
address, and is at the request of SA Water.
Annual land rates
If you wish for DHA to pay your annual land rates, this will be deducted
in quarterly or biannual instalments (as applicable through the local
council). All other charges will be deducted in full from your rent. See
also: Land tax
Strata or body corporate levies
For strata or body corporate levies, please organise for only the levy invoices to be sent to email@example.com. See also: Strata or community titled property.
*Please note: Levy notices are often sent with AGM minutes.
Any other communication relating to the maintenance, changes to the
by-laws, occupant related correspondence, or inspection requests should
be sent to firstname.lastname@example.org.