DHA is committed to making our online services and information accessible

We are committed to making our online services and information accessible to as many people as possible, regardless of ability. This website has been designed to meet the Australian Government standards.

This website is currently aiming to conform to Level AA of the Web Content Accessibility Guidelines version 2 (WCAG 2.0), developed by the World Wide Web Consortium (W3C).

This website has been developed to display adequately on all commonly used browsers. If there is information that you require and it is in a format you cannot access, or if you experience any other accessibility difficulties, please contact us.

This page explains ways you can change your view of the website, and the accessibility features available on the website.

Downloading documents and files

This website where possible has provided information in HTML format. Also, to assist users to download and share web content, some documents are available in Portable Document Format (PDF).

We have taken steps to ensure where possible that alternate formats are available; commonly Rich Text Format (RTF). Some documents are available in a variety of formats. Formats for documents which may be provided include Microsoft Word (doc), Rich Text Format (RTF), Portable Document Format (PDF), HTML for web browsers and basic text (txt).

Help with accessing PDF files

To read PDF documents you need Adobe Acrobat Reader installed on your computer. Commonly this is already on your computer, installed with your web browser. But if you do not have Adobe Acrobat Reader you can download it for free from the Adobe website.

Downloading documents

You can download documents and open them to read in your web browser or save them to your computer to read offline. To read a downloadable document in your web browser simply click the link to the document.

To save a downloadable document right-click on the download (PC) or shift + click (Mac) and select the Save link or Save target option.

Plain and simple language

We have tried to write the information on this web site in plain and simple language so it is easy to understand for as many people as possible.

National Relay Service

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

Further information

Accessibility to this website is very important to us. If you have any problems using this site or have any questions, please email DHA's web team.

Need to change the size of text?

Follow the instructions below to increase or decrease the text size in these web browsers:

Internet Explorer

  • Select View | Text Size...
  • Select the Text Size options - Largest | Larger |...
  • Or hold the Ctrl key and use the mouse scroll wheel.

Mozilla Firefox 1.5/2.0

  • Select View | Text Size...
  • Select the Text Size options - Increase Ctrl ++ | Decrease +- |...

Mozilla Firefox 3.0 +

  • Select View | Zoom...
  • Select - Zoom in Ctrl ++ | Zoom out Ctrl +-