FAQ's

Your ‘domestic circumstances’ are the grounds by which housing benefits and calculations are determined.

Whilst in receipt of a subsidised housing benefit you are required to advise DHA of any changes to your domestic circumstances as soon as practicably possible after the change has occurred. Supporting documentation may be required and must be submitted promptly after notifying of a change. This will ensure that any assessment of your housing benefit can be completed in a timely manner.

When you or any of your recognised dependants purchase a property, we need to conduct an assessment of the property and review its suitability. This applies regardless of whether you wish to reside in the property or not. 

Housing assistance will be determined against the considerations outlined in PACMAN in line with your current housing benefits. We require a minimum of 28 days’ notice to determine the property’s suitability and any impacts on contributions or allowances.

Contact DHA immediately after signing the contract to purchase the property by logging into Online Services and select ‘My Account’ then ‘My Profile’ to add the details of the Owned Property to your account.

No. Insurance does not cover any damage, injury or loss caused as a result of the goods being on the property.

Posting within Australia

Log into Online Services and select the 'Have you been posted?' banner to advise the date you will move out of your current home. At the same time, you will be able to enter the date you will require a home in the new posting location.

Self-funded move and require DHA to assist with a new housing solution

Submit an enquiry via Online Services to advise the date you are moving, why you are moving and when you will need your new housing solution.

Self-funded move and do not require DHA to provide a new housing solution

If you will not require DHA's assistance to provide another housing solution, for example, if you are moving to your own home, relocating as a Defence Civilian, you are Foreign Defence Exchange personnel or Philanthropic personnel, or you are going on an overseas posting, submit an enquiry through Online Services and advise DHA of the date you plan to vacate the property and your reason for vacating. 

If you are no longer posting, please advise us by submitting an enquiry via Online Services.

We will cancel your vacate and any inspections that have been booked and you will be able to continue living in your DHA property.

Once you transition or separate from the ADF, your eligibility for a housing benefit ends on this date. You are required to vacate the property on or before your separation/transition date.

You should be given sufficient notice by Defence to arrange housing and a removal prior to this time. It is best to notify DHA and TOLL as soon as you're aware of your situation to discuss available options.

You can apply to remain in the property after separation or transition. Please be aware however that eligibility is not automatic and will need to be approved by DHA. This determination will be based on housing availability and demand. If approved, full market rent must be paid in advance and bond may also be payable in advance.

Such requests need to be made by submitting a Tenancy after discharge request form (PDF 490KB) at least 28 days prior to the discharge date. Submit completed forms in an Online Enquiry via Online Services.

The Service Residence is transferred to the remaining serving member’s name, and it is treated as a new tenancy. Contributions will apply based on the GRE of the remaining member.

To learn more about contributions, visit ADF Pay and Conditions.

The final internal/external clean charge will show as a potential tenant charge until we can determine the final reason for relocation. If you are entitled to a Commonwealth funded removal, Toll will advise us of these details and the charge will be removed when this is confirmed.

It’s important to know that when you’re relocating at your own expense as a Defence tenant you are not eligible for a Defence funded clean at the end of your occupancy and you are responsible for cleaning the residence to the Defence standard.

If you have any concerns or questions please ensure to discuss these matters with your Property Manager at the time of your Pre-vacation Inspection.

View the Self move cleaning checklist (PDF 79 KB) for detailed information on the self-move cleaning requirements.

Note: The Self move cleaning checklist is not to be used when conducting a government funded removal, please refer to the Moving out section within Occupant Resources.

Current serving members are able to access their present and past tenancy history to produce a tenant reference via their Online Services account.

Once logged in, click on the Tenant Reference Letter button at the bottom of the dashboard.

You can also download a PDF of the reference letter to keep on file and email as required, without needing to log in to online services.