Money matters

EOFY

In June of each year, DHA will inform you of the availability date of your EOFY statement.

Please note that due to the volume of properties that DHA manages, the EOFY statement is not usually available until the third week of July.

To access your EOFY statement open the Statements tab in your Online Services account and select Annual (the view defaults to Monthly) from the drop down menu on the left of your screen.

If you require further information or assistance please email us or call 139 342, option 2.

Rent

Your rent is paid monthly in advance, except for the first and last payments. More information can be found here.

To view your statements in Online Services click on the ‘Statements’ tab on the home page.

If you require further information or assistance please email us or call 139 342, option 2.

Your rental statement will show all approved deductions including maintenance, bills and your Property Management fee.

Please note: in some circumstances DHA will need to carry out emergency repairs in accordance with The DHA Lease Agreement. In these circumstances it is not always possible to seek prior approval. More information can be found in your DHA Lease Agreement and here.

If you require further information or assistance please email us or call 139 342, option 2.

The rental certificate lists the weekly rental figure for your property as determined by the Market rent review service and is available to you through Online Services under the ‘Documents’ tab for your property.

If you require further information or assistance please email us or call 139 342, option 2.

Water reimbursements

DHA pays for the water usage component of your water bill. More information can be found here.

To claim your water reimbursement, please email us the following documents:

  • all pages of your paid invoice
  • proof of payment  

The reimbursement will appear on your rental statement.

Please note: we strongly recommend water reimbursement claims are made within 18 months of the bill date.

If you require further information or assistance please email us or call 139 342, option 2.


Bill-paying service

DHA can pay the following fees and charges on your behalf:

  • insurance policy fees
  • strata levies
  • land tax (where liable)
  • council fees
  • water rate charges.

More information can be found here.

Once DHA has processed your bill, it will be visible in your Online Services account in the Charges tab under Future Charges until it appears on your rental statement.

More information on DHA's bill-paying service can be found here.

If you require further information or assistance please email us or call 139 342, option 2.

For details about how to cancel the bill-paying service click here.

If you require further information or assistance please email us or call 139 342, option 2.


Depreciation schedule

You may be able to claim a tax deduction for the depreciation on your investment property.

You may wish to speak to your accountant to find out how this may be relevant to your personal circumstances.

If you purchased your property from DHA, your Sales Consultant would have advised you to fill out a Depreciation schedule application form (PDF 227 KB). If you are unable to locate this form please email our SLB admin team.

If you didn't purchase your property direct from DHA, you can still arrange for your own Quantity Surveyor to complete a depreciation schedule.

Please email our Lessor management team and they will coordinate access to your property.

Contact us

Email: lessormanagement@dha.gov.au

Call: 139 342, option 2

Feedback
: We welcome your feedback on how we can improve this page or our services.

These resources are intended for information only. DHA does not accept any responsibility for any inaccuracy or actions taken in reliance upon this information. Please refer to your individual lease for full terms and conditions.