About DHA housing inspections
At some point during your tenancy we will need to access your residence in order to:
- carry out repairs and maintenance work
- provide periodic access for the lessor (if the property is leased)
- organise the sale or valuation of the property, or
- check the property prior to you vacating it.
Typically, you will be provided with at least seven days notice prior to an inspection but at a minimum, you will be given 72 hours notice. During these inspections, please ensure your dogs are restrained.
Different types of inspections
A Welcome Inspection occurs prior to you occupying your property. The purpose of this inspection is to welcome you to your new home and explain key information such as your rights and responsibilities as the occupant. It is a requirement that the Defence member signs the Tenancy Agreement and Ingoing Condition report (ICR) upon acceptance of a property.
A pre-vacation inspection (PVI) occurs prior to you moving out. Defence Housing Australia will contact you to arrange a suitable time. It is a requirement that the Defence member is present at the PVI so you understand your obligations for maintenance and any potential tenant charges.
If you are unable to attend your PVI, you may appoint someone to attend on your behalf. This person may be your spouse, partner or a representative. Login to Online Services today to appoint an Agent. For more information on how to appoint an agent please see Appointment of Agent.
In order to maintain and monitor the quality of housing we provide, we conduct periodic inspections of your property during business hours. The inspection is carried out by a Property Manager and arranged by Defence Housing Australia, should you need to change the date/time of this inspection please contact Defence Housing Australia on 139 342. The purpose of the inspection is to identify any maintenance requirements and any non-fair wear and tear. Read about how we define non-fair wear and tear and the standards of repair required.
We may conduct additional periodic inspections of the property to help maintain the quality of our housing.
Defect and structural inspections
If you are residing in a property which has recently constructed/upgraded as a part of Defence Housing Australia’s program of provisioning housing stock, a defect or structural inspection may be required during your tenancy to identify any defects and facilitate the necessary repairs that may exist on your property prior to the defect or structural warranty period.
Leased property inspections
The owner of a leased property is entitled to reasonable access if they are to on-sell or have their property valued. They must first contact us and where possible, we will combine a lessor inspection with a periodic inspection to minimise inconvenience.
Property sales and valuation inspections
We sell some of our properties to private investors. If your residence is to be included in this program, we will notify you and arrange for prospective investors to view the property at a mutually convenient time.
SLB prospective purchaser inspection
- The prospective purchaser will be accompanied through the property by a contracted Sales Consultant, or Defence Housing Australia staff member, and will remain with the Defence Housing Australia representative at all times.
- No photos will be taken.
- No cupboards, drawers etc. will be opened.
- Additional inspections may be required by the prospective purchaser for the purpose of building/pest inspections and bank valuations. These will be coordinated with you at a mutually convenient time.
- Please note the Defence Housing Australia representative attending the inspection is a sales representative. If you need to discuss matters about the property, please call Defence Housing Australia on 139 342.
SLB prospective purchaser building, pest, bank valuation inspection
- Photos may need to be taken to assist the company with its report.
- Inspections may be required by the purchaser for the purpose of a building, pest, or bank valuations. These will be coordinated with you at a mutually convenient time.
- If you need to discuss matters about the property, please contact Defence Housing Australia on 139 342.