New OLS users: Account setup  

Once your access request to Online Services (OLS) is approved, you’ll receive an email from DHA Online Services with a secure, passwordless ‘magic link’. This link lets you create a password and set up Multi-Factor Authentication (MFA).  

Important: 

  • The magic link expires 5 days after issue. If expired, contact DHA on 139DHA (139 342) for a reset. 

Setting up a new OLS account 

Follow these steps to activate your account:

  1. Open the email and select the magic link.
  2. On the ‘Complete Sign Up’ page, confirm your username (email address) and select Next.
  3. Create a password that meets DHA security standards including:  
    1. uppercase and lowercase letters 
    2. minimum 12 characters 
    3. at least one number and one special character.
  4. Choose and set up your Multi-Factor Authentication (MFA) method: 
    1. Authenticator App  
    2. Email 
    3. Phone (Australian numbers only).
  5. Follow on-screen instructions to verify your MFA method. 
  6. Sign in with your new credentials and MFA code. 
  7. Access your OLS dashboard.
  8. Re-enter your password and select ‘Continue’. 

For detailed MFA instructions, visit Multi-Factor Authentication (MFA) Support.

Resetting Your Password 

If you forget or need to change your password: 

  1. Go to the OLS login screen and select Forgot your password? 
  2. Enter your username (email) and select Next. 
  3. Choose your MFA method and verify using the code sent. 
  4. Enter and confirm a new password that meets DHA standards. 
  5. Log in with your new password. 

Note

  • Password reset links expire in 15 minutes. 
  • If you sign in immediately after resetting your password, you will not be prompted for MFA again. However, if you wait more than 30 minutes before logging in, you will be asked to complete MFA verification. 
  • If expired or if you cannot access OLS, contact DHA on 139DHA (139 342). 

Troubleshooting and FAQs

This section will help you understand what steps you can take before contacting DHA and when it’s time to reach out for support.

We’ve outlined common issues, quick fixes you can try yourself, and situations where DHA assistance is required.

Check that you are using the correct username (email format) and password. If you have forgotten your password, use Forgot your password. 
Take a screenshot of the error and retry after clearing cache/cookies. If the problem continues, contact DHA for assistance.
No. You’ll need a new account or reactivation.
Check that you are following the new DHA password security standards. 
Password and MFA reset link: Expires 15 minutes after it is issued. If it has expired, contact DHA. 

Passwordless link: Expires after 5 days, and this applies only to new accounts. If your passwordless link has expired, contact DHA.


Reset your password through Online Services and contact DHA to report the suspected security breach and our DHA support team can escalate to DHA cyber security.


Note: If you are still experiencing issues, contact DHA for assistance on 139 342. Capture a screenshot of the error for faster resolution.