Service fee

All the benefits of the Property Care Contract are provided under one simple service fee.

This service fee is calculated as a percentage of the gross rent and is deducted from your monthly payments. Depending on the property type, we charge:

  • a flat fee of 16.5% (inc GST) for most free-standing houses
  • a flat fee of 13.0% (inc GST) for properties where a body corporate is responsible for most of the common areas, including external paint.

What’s included under the service fee

With DHA’s service fee, you’ll receive more benefits than you would through a traditional property management fee.

DHA’s service fee includes the cost of:

  • all vacancy management - saving you on re-letting and advertising fees and any loss of rent while your property is vacant. As part of our rental guarantee*, if the property is ever unoccupied, we still pay you rent and manage the grounds to ensure they are neat and tidy.
  • most non-structural repairs including the replacement of fixed appliances as needed. We also organise tradespeople to complete most repairs and will act quickly on your behalf if an emergency repair is required.

You’ll also receive many of the other benefits from the Property Care Contract including periodic rental reviews, scheduling and facilitating inspections and contractors, and lease end repair and cleaning.

Comparing DHA’s service fee to a traditional property management fee

The inclusions and benefits provided under DHA’s service fee and Property Care Contract may provide savings over the total cost of leasing through a traditional real estate agent management agreement.

According to a study conducted by BIS Oxford Economics, after considering all the comparable costs of managing an investment property to the same standard, in most scenarios, investors leasing a property to DHA will save money compared to those leasing through a property manager1Download the Property Management Fee Comparison report to read the full comparison, including data related to the typical costs expected for your investment property.

Learn more about the value of our service fee by watching the video below.

Costs not included in the service fee

As a landlord, you will retain responsibility for some outgoing costs, including:

  • council rates
  • water rates (usage reimbursed by DHA)
  • strata rates (if applicable)
  • land tax (dependent on the state of purchase and your personal circumstances)
  • insurance (please refer to the DHA Lease Agreement)
  • termite inspections (at your discretion)
  • repairs and maintenance not covered under the Service Fee (please refer to the DHA Lease Agreement and Property Care Contract)

As with any property investment, it is your responsibility as an investor to determine the scope of these fees and your responsibilities with other government agencies.

Next steps and more information 


Ready to invest?

Enquire now and we will assist you with leasing your investment property to DHA.

Free property investment webinar 

Learn about the benefits of leasing your investment property to DHA, ask questions and have them answered live. 

*Rent may be subject to abatement under certain circumstances such as loss of enjoyment or amenity, or breach of lease terms. Rent is paid where the property is habitable. Should a property become uninhabitable during the term of the lease, or lessor breaches the lease terms, the rent may cease or abate and the lease may be terminated by DHA. Guaranteed rent is subject to the terms of the lease. DHA does not take into account an investor’s objectives or financial needs. Investors should always seek appropriate independent advice before making any investment decisions with DHA. 

1The information contained in this Report is of a general nature and does not take into account your objectives, financial situation or needs. It should not be relied on as advice, nor take the place of professional advice. Before making any decision in relation to DHA or any particular financial investment strategy, you should consider your own financial position, objectives and requirements.