Booking Living-in Accommodation

Transit or permanent bookings may be requested via DHA Online Services. Click LIA and Apply for Me.

Check out is 10:00am on the day of departure. If you require a room beyond 10:00am, you will need to book an additional night.

If you are relocating due to posting or on a course and are utilising a Toll Transitions Removal, your booking will be made by Toll Transitions, there is no need to make a second request via Online Services.

Course
Your course manager will usually have set aside rooms for the course, and you may not need to request a room via Toll Transitions or DHA. Please refer to your joining instructions for further information. If you have been provided with a reference number and advised to request a room via DHA, please submit an enquiry via Online Services, including the reference number. If you are unsure, please contact your course manager for advice.

Posting
Complete your Application For Relocation with Toll Transitions, this includes questions related to your transit and permanent LIA housing requirements. Toll Transitions will then advise DHA of your LIA requirements. If you need to amend the start or end dates or cancel your LIA booking, contact Toll Transitions who will advise DHA.

Each base has specific rules associated to VIP room allocation. Many bases manage the booking and allocation of VIP rooms manually. If you have a requirement for a VIP room contact the base directly or submit an enquiry via Online Services.

You may be able to change your dates prior to check in and in some scenarios to amend your end date via Online Services.

If Toll Transitions have made your LIA booking, please contact them for any amendments. 
If you are unable to make required changes, such as for bulk requests and/or wanting to extend a stay, submit an enquiry via Online Services. 

Non-Defence individuals and groups are not authorised to make LIA bookings online for themselves.

All non-Defence booking requirements must refer to the relevant unit/base authority for approval and sponsorship.Once approved, the sponsor can submit an enquiry via Online Services with booking requirements and base sponsor approval.

Allocated rooms can often be changed due to base or maintenance requirements. For this reason specific room details are not included in the LIA booking emails. You can view up to date room details by logging into Online Services at any time.

Pre-arrival information such as the base address and key collection details can be found on the Defence Base Visitor Information Page located on the Defence Protected Network (DPN).  You can print off a PDF version of the base Visitor Information Page to take with you if required.

As DHA staff aren’t able to access the Defence Protected Network, we are unable to provide this information to you.

If you are unable to access the link, you can contact the Defence Customer Service Centre on 1800 Defence (1800 333 362) for additional information.

LIA is classified by Defence into five levels depending on: size, standard, number of amenities, the age of the building, upgrades and any factor relevant to the accommodation.

The table below is a guide only as to what each of the levels provide. DHA allocates rooms in accordance with ADF Pay and Conditions and the room rules determined by the respective base SADFO and Base Services Manager.

The contribution that you pay will depend on several factors including your rank, categorisation, the level of accommodation that you occupy and if you are sharing with others. You may also be required to pay a contribution towards utilities

Information about live in meals can be provided by the customer service centre on 1800 Defence (1800 467 425).

Refer to ADF Pay and Conditions for further information regarding contributions.

Single Living Environment Accommodation Precinct (LEAP) is level 5 permanent accommodation. Bookings and allocations for these rooms are managed by DHA, however the on base concierge services such as key issuing and maintenance are not managed by DHA.

In some instances, your room may be serviced (at an additional charge). Please confirm the servicing arrangements with the LEAP Concierge when you check in.

Each base has provided DHA with room rules including a list of suitable rooms for length of stay, rank and gender. When you make a booking you will automatically be allocated to the highest level of room that is available and deemed suitable for your rank.

Refer to ADF Pay and Conditions for further information.

Note: Bases control room use and some have restrictions in place that require Base Management to manually allocate beds/rooms for LIA booking requests. As a result, LIA booking requests created in Online Services can be placed in a queue for Base allocation.     

Each base determines the personnel who are authorised to make group bookings within Online Services for their base. This is normally restricted to resident unit personnel, however there are exceptions to this. 

If you have an ongoing requirement (especially for courses) to be able to make and manage group bookings at other bases, please seek approval from the Base Services Manager or SADFO/equivalent who will submit an enquiry via Online Services.

If the booking is for a permanent or transit room, due to privacy requirements, DHA is not able to provide the room allocation details. The person for whom the booking has been made will receive a confirmation email.

If you have made a group booking and are listed as a Point of Contact, you will be able to see booking details in Online Services by selecting LIA Administration and Your Bulk Bookings.

Note: The attendees will also be able to see their room details in Online Services but will not receive a confirmation email when they are added to the group booking.

A limited number of bases permit non-duty stays and very few permit additional family members. You can attempt to book a non-duty stay for yourself using DHA Online Services (click LIA and Apply for Me), however, the base reserves the right to cancel the booking at any time.

Additional fees will be payable for non-duty stays if approved. If you wish to have family members stay as a non-duty booking, please submit an enquiry via Online Services.

There can be a delay in base staff checking in your booking. If you have collected the key, please disregard the email.

If you need to amend your arrival date, please do so via Online Services. If you are unable to amend the date, submit an enquiry via Online Services.

You can arrange delegate access to your Online Services account for another person. This could be your partner or another chosen representative. A delegate can perform all functions in Online Services which relate to you as a Defence member.

What can they do?

Your delegate will be authorised to perform the following tasks in Online Services on your behalf:

• Current Housing Solution related actions (e.g., view and select available Service Residences)
• Modify postal address and contact details
• Rental Allowance related actions (e.g., Apply for Rental Allowance, complete Rental Allowance Reviews, apply for Rental Allowance Advances)
• Apply for LIA.

How to appoint a delegate

You can appoint a delegate through Online Services:

• Go to 'My Account', 'My Profile' and then 'Manage Delegates'
• Follow the prompts to enter the relevant contact details*
• Select ‘Create Delegation’
• Once created, it will sit in pending status until the delegate responds to the automatic email notification to accept or reject the request.

*Please note, if you are asked to enter a confirmation key, this will be your chosen mix of numbers and/or letters (e.g., 1234). You will need to provide the confirmation key to your nominated delegate for them to use when accepting your request, noting it is case sensitive.

Can I remove my appointed delegate?

Yes, you can remove your appointed delegate at any time in your Online Services account. In the ‘Manage Delegates’ section select the bin icon and follow the prompts.

APS employees who work for Department of Defence may occupy a transit LIA for business travel if the location is not their usual place of work. If you have an account with DHA, you can make the booking yourself using DHA Online Services (click LIA and Apply for Me).  If not, please call DHA on 139 342 to complete your booking.

As LIA is a priority for Defence operational requirements, any booking for APS may be cancelled by the base at any time.

Reservists can live-in when performing consecutive days of duty and are not able to return home overnight, either due to travel distance/restrictions or a service requirement e.g. a compulsory live-in requirement of a course/exercise.

If a Reservist wishes to live in for non-duty days (excluding rest/recovery days as per PACMAN 3.2.14), then as per full time ADF members seeking LIA for non-duty reasons, Base approval is required (see base guides for contacts). Additional fees will be payable for non-duty stays if approved.

Privacy Notice: Your personal information is being collected and used for the purpose of LIA booking creation and management. Your personal information will be disclosed to LIA providers contracted to the Department of Defence, and authorised staff within the Department of Defence, for the purposes of managing your booking. Your LIA provider may contact you about this booking.

You should familiarise yourself with the following for information about how your personal information is handled, how to request access or correction to your personal information, and how to make a privacy complaint:

DHA Privacy Policy and Defence Member Privacy Collection Notice available here.
Defence Privacy Policy available here.

If you have further enquiries about how your personal information is handled by DHA, please contact privacy@dha.gov.au.

If you have enquiries about how your personal information is handled by LIA Contracted Service Providers or Defence, please contact defence.privacy@defence.gov.au.