Emergency maintenance
What is emergency maintenance?
An issue that poses any immediate health, safety or security risks to occupants or the property
Requesting emergency maintenance
Contact DHA’s 24/7 Maintenance line on 139 342. Due to their urgent nature, emergency maintenance cannot be reported via Online Services.
Expected timeframe
A contractor will contact you within 4 hours of reporting the issue and attend the property within 24 hours.
Please note factors outside of DHA's control may affect the timeframe for the completion of the request. This can include but is not limited to the emergency maintenance being greater than anticipated; access to materials; strata; insurance or warranty works.
Emergency maintenance can include:
- gas leaks,
- burst water pipe, serious water service leak or no water,
- serious flooding or serious flood damage,
- serious roof leak,
- sewer blockage,
- dangerous electrical fault or no power,
- serious storm, fire, or impact damage,
- failure or breakdown of the hot water service,
- fault or damage that results in the premises being unsafe or insecure (including smoke alarms),
- loss of all toilet facilities, or
- loss of all air-conditioning or all heating.
Please note emergency maintenance may not be applicable in some situations such as:
- heaters when it is not unseasonably cold.
- air conditioning when it is not unseasonably hot.
- when there are multiple climate control units in one property and only one is not working - routine maintenance should be selected in this case.